Professional Services

CX Contract – Professional Services

Genesys Cloud CX Implementation

• Understand Contact Center Requirements
• Propose Solution Architecture
• In-depth discovery workshops and solution mapping
• Build Call flows in Architect and Configure PureCloud Org
• Development and integrations
• Structured, milestone-focused implementation delivered by experienced and PMP certified project managers
• Comprehensive training and user acceptance testing
• Continuous improvement through life-cycle process
• Multi-phased project roll out to align with your customer success strategy
• Appfoundry addons – Google Dialogflow, Rest API