Support
- Support, Maintain and Operate Genesys Cloud CX
- 24X7 Support Availability
- PureCloud Managed Services/Operations
- We have Genesys certified experts who focus on maintenance and operation of Genesys Cloud formerly PureCloud Environments:
- Assist with Tier 1,2 and 3 Support
- Perform Swivel chair support between Genesys and your telephony providers
- Perform Daily Health checks
- Monitor your Edge servers for Optimal operations
- Open tickets with Genesys customer care when necessary
- Open tickets with SIP trunk carrier for telco issues
- Analysis of SIP traces
- Analysis of weekly release notes for possible impact to existing deployments
- Minor updates to existing architect call flows and call routing
