Managed Services

CXManage – Managed Services

  • Support, Maintain and Operate Genesys Cloud CX
  • PureCloud Managed Services/Operations
  • We have Genesys certified experts who focus on maintenance and operation of Genesys Cloud formerly PureCloud Environments:
  • Assist with Tier 1,2 and 3 Support
  • Perform Swivel chair support between Genesys and your telephony providers
  • Perform Daily Health checks
  • Monitor your Edge servers for Optimal operations
  • Open tickets with Genesys customer care when necessary

Ticket Bundles

  • Prepaid ticket bundles for Genesys Purecloud Support available
  • Tickets can be prepaid in bundles of 10,20 and 50
  • Tickets last for up to 1 year
  • Tickets by default have an 8x5xNBD SLA (Additional SLAs can be purchased)
  • Support Tickets Only, Projects and MACDs are not included