Professional Services

CX Contract – Professional Services

Genesys Cloud CX Implementation

  • Understand Contact Center Requirements
  • Propose Solution Architecture
  • In-depth discovery workshops and solution mapping
  • Build Call flows in Architect and Configure PureCloud Org
  • Development and integrations
  • Structured, milestone-focused implementation delivered by experienced and PMP certified project managers
  • Comprehensive training and user acceptance testing
  • Continuous improvement through life-cycle process
  • Multi-phased project roll out to align with your customer success strategy
  • Appfoundry addons – Google Dialogflow, Rest API