CX Consulting – CX Consulting

  • Evaluate your existing implementation to determine feasibility of enhancements, increased revenue and better agent engagement
  • Determine if you are able to use your existing license tier more effectively
  • Propose the deployment of new features in accrodance with business objectives
  • In-depth discovery workshops and solution mapping
  • Build and implement multi year and quarter by quarter feature to provide enhancements
  • Continuous improvement through life-cycle process
  • Develop roadmaps aligned to Genesys feature release and business objectives