CXManage – Managed Services
- Support, Maintain and Operate Genesys Cloud CX
- PureCloud Managed Services/Operations
- We have Genesys certified experts who focus on maintenance and operation of Genesys Cloud formerly PureCloud Environments:
- Assist with Tier 1,2 and 3 Support
- Perform Swivel chair support between Genesys and your telephony providers
- Perform Daily Health checks
- Monitor your Edge servers for Optimal operations
- Open tickets with Genesys customer care when necessary
Ticket Bundles
- Prepaid ticket bundles for Genesys Purecloud Support available
- Tickets can be prepaid in bundles of 10,20 and 50
- Tickets last for up to 1 year
- Tickets by default have an 8x5xNBD SLA (Additional SLAs can be purchased)
- Support Tickets Only, Projects and MACDs are not included
