Genesys Cloud CX Administration
Genesys Cloud Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview of the Genesys Cloud interface and presents scenarios to facilitate your understanding of the administration of a contact center. After completing this course, you should be equipped to implement Genesys Cloud Contact Center within your organization at a basic level. You will also gain a familiarity with daily contact center monitoring and administration tasks, preparing you for the specialization courses which dive deeper into the topics presented here.
Genesys Cloud Contact Center Administration is intended to help system administrators, contact center managers, project managers, and supervisors monitor and administer the contact center. The course is also useful for anyone else who needs to learn the basic functionality of Genesys Cloud Contact Center.
Managed services special
We are please to offer an incredible introductory rate for Professional Services to manage your Cisco UC infrastructure. We are offering 10 hours of PS for $1000 US/CAN monthly. We will use this time to perform moves/adds/changes , health checks, any maintenance you request until the time is depleted. Normal PS rates apply after the 10 hours are used.
Is your Cisco UC infrastructure out of date, are you at risk of not getting support from Cisco. We will have your system patched and up to date in no time and at am unprecedented cost. Request a quote today and update your entire UC infrastructure.
We have helped many clients upgrade their UCCE infrastructure to current versions while upgrading the Windows 2008 R2 base platform to Windows 2012. If your UCCE base OS is still Windows 2008/R2 you have until January 2020 before support ends form Microsoft. Request a quote today and we will have your environment patched and updated before the deadline.